How to Build a Culture of Feedback: 5 Shifts Required

The mindsets and practices required to make feedback your team's most helpful ally

CACTUS Creative Studio/ Stocksy

There’s a big difference between practicing feedback and having a culture of feedback. The first is merely transactional: Feedback is a tool that focuses on personal development – often ineffective and unwelcome. The latter is where feedback happens organically, frequently, and in small doses – it’s welcome and requested.

That’s what the National Football League found out when it flipped its feedback approach from top-down to bottom-up. The NFL has launched a team scorecard to measure the league’s working environment. After surveying all 2,200 active professional players, the results uncovered various issues that had nothing to with the sport but significantly impact the game.

The results may surprise you, especially considering that American football is the wealthiest sports league in the world.

Jacksonville’s locker rooms have a rat issue – not people ratting each other out, but actual rodents. Cincinnati’s doesn’t have power outlets for players to charge…