Why Great Leaders Always Ask, "How Can I Help You?"
Hint: It's all about practicing the art of being helpful
Changing workplace culture is always an uphill battle, especially when you're tasked to turn around a struggling, bureaucratic public hospital in New York City. That's precisely what Dr. Maximus Goodwin realized when he first met his team.
When he convened the staff in the auditorium to address issues and explore solutions, the new medical director's optimism was met with skepticism. The team, weary from a revolving door of leaders and empty promises, doubted his ability to drive real change.
By simply asking, "How can I help?" Dr. Goodwin started to break down the walls of cynicism. It wasn't a rhetorical question. He was genuinely interested and ready to shake things up.
This provocative question opened minds and conversations. A female doctor suggested abolishing the ER's waiting room, while the hospital psychiatrist asked for better cafeteria food.
Now, here's the twist: Max, as he likes to be called, isn't a real doctor but a character from the TV show "New Amsterdam." …
