Great post. I often remind CEOs that initiating hard conversations builds trust over time.
You build trust when you communicate things employees know you’d rather avoid. Perhaps the most effective tool is acknowledging humanity on both sides of the table: “This isn’t easy for me to address, but it matters because I care about our success.”
Great post. I often remind CEOs that initiating hard conversations builds trust over time.
You build trust when you communicate things employees know you’d rather avoid. Perhaps the most effective tool is acknowledging humanity on both sides of the table: “This isn’t easy for me to address, but it matters because I care about our success.”
Great point about acknowledging humanity on both sides of the table – brilliant, Joel.